Shipping Policy – Mama Health

At Mama Health, we are committed to delivering your health and wellness products quickly, safely, and efficiently. We strive to provide a smooth shopping experience from the moment you place your order until it reaches your doorstep.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

UAE Orders

• Standard Delivery: 2–5 business days
• Remote areas may require additional delivery time.

International Orders

• Delivery time varies depending on the destination country and customs procedures.
• Customers are responsible for any customs duties or import taxes where applicable.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value.
• Free shipping promotions may be offered during special campaigns and events.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor your shipment status.

Delays

While we do our best to deliver on time, delays may occur due to:

• Weather conditions
• Public holidays
• Customs clearance
• Courier service disruptions

Mama Health is not responsible for delays caused by factors beyond our control.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery. Our support team will investigate and assist with a suitable resolution.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Mama Health cannot be held responsible for orders delayed or lost due to incorrect address details provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact our customer support team: